It was not at full capacity and it was glorious. My family and I visited the Fairmont the last week in June. Wonderful experience, amazing staff, beautiful facility. Lastly, I was disappointed that our stay wasn't specialized / customized for us - for example, I had told someone in an email this trip was to celebrate an anniversary and yet when we arrived nothing was in the room or anything. Also, the construction was frustrating because the main pool and other restaurants were unavailable during our stay. Also, our AC was broken the whole stay so we slept terribly hot and the pillow support was horrible so I literally couldn't move my neck each day and was in a lot of pain. We even made a dinner reservation with the concierge yet when we went to the restaraunt we didn't have the reservation. They emailed before the stay as well seeming like they wanted to help but didn't reply when I replied and it was overwhelming how many emails I received from multiple staff, to which I replied for help to each and did not receive it. We were frustrated that the concierge didn't seem to follow through on requests.
Discover underground rivers in Rio Secreto (30 minutes). Jeep through Sian Ka’an to Punta Allen (2 1/2 hours). Visit any Mayan Ruins | Chichen Itza (2 hours), Tulum (50 minutes), Cobá (1 1/2 hours) and more!. 
Take a dive in a Cenote | Jardin El Eden (25 minutes). Walk around Playa del Carmen’s La Quinta Avenida (5th Avenue) (15 minutes). Visit Las Coloradas (3 1/2 hours, March to August). Swim with Whale Sharks (1 1/2 hours, May to September). Cenotes are sinkholes filled with fresh water, typically found in caves that the Mayans believed were sacred places. Visiting cenotes is another experience unique to this area. For the adventurous, the recreational activities are endless such as scuba diving with electric rays among giant sponges and stony corals, ziplining over beautiful jungles, jetskiing miles across the Caribbean waters, and swimming with dolphins at Delphenus in Playa del Carmen. The region of Riviera Maya is famous for its miles of soft beaches, Mayan ruins, and world-class scuba diving. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts* Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys*īeach volleyball, Beach games, and competitionsĬomplimentary access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm $40 spa treatments credit per room per stay*Ģ4/7 on-property transportation via chauffeured golf carts $25 Credit to Sports Activities ( Yoga, Fitness Classes, TRX Classes) per room per stay* $20 Credit to Sweet Spot at El Pueblito per room per stay * Contact our Concierge to enjoy all these memorable experiences: Our goal is to offer you the best value and help you enjoy the full experience of all that we have to offer. We have bundled together our most popular amenities and activities under one resort experience fee of USD 27 per adult (ages 18+), per night. The warm, gentle Caribbean currents ensure the area is a popular destination for scuba diving and snorkeling. The Riviera Maya boasts the world's second largest coral reef, which is easily reached from Cozumel, a short trip from the resort. In May 2020, Accor announced an innovative strategic partnership with AXA, a world leader in insurance and assistance, to provide medical assistance to guests at all 5,000 Accor hotels worldwide, beginning in July 2020. The Guest Assist Program provides assistance and guidance to national and foreign tourists who visit the state of Quintana Roo in situations that affect their physical integrity or personal property. Learn Moreįairmont Mayakoba obtains the certificate in health protection and prevention granted by the Mexican Ministry of Tourism. The use of face masks at the Resort and in the state of Quintana Roo is now voluntary. For information related to restaurant updates and areas temporarily closed, visit our guest directory. 
To help minimize the COVID-19 spread, the secretary of tourism has reduced the business capacity. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees, visit. As always, caring for you is our top priority, and our property is ALLSAFE certified with some of the most stringent cleaning standards in the hospitality industry.
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